Arkivana Terms of Service

Effective date: August 30, 2026

These Terms govern your use of Arkivana, a search analytics service operated by Proven Digital, LLC (“Arkivana,” “we,” “us”). By creating an account or using the service, you agree to them. If you’re agreeing on behalf of a company, you confirm you have authority to bind that company.

1. The service

Arkivana connects to your Google Search Console account and, optionally, your eCommerce platform, to provide search performance analytics, reporting, and automated alerts.

We may change, add, or remove features over time. If we remove something material that you rely on, we’ll give you reasonable notice by email.

2. Your account

You’re responsible for keeping your login credentials secure and for all activity under your account. Tell us promptly at [email protected] if you believe your account has been compromised.

You must be at least 18 years old and provide accurate registration information.

3. Your data and your rights to it

You own your data. Connecting Search Console or a catalog to Arkivana doesn’t transfer ownership of anything. You grant us a limited license to access, process, store, and display that data solely to provide the service to you, as described in our Privacy Policy.

You’re responsible for having the right to grant that access — meaning you’re authorized to connect the Search Console properties and eCommerce stores you connect.

You can export your data at any time and delete it at any time. See the Privacy Policy for details on retention and deletion.

4. Acceptable use

Don’t:

• Reverse engineer, decompile, or attempt to extract the source code of the service
• Resell, sublicense, or provide the service to third parties as your own, except as permitted under an agency plan
• Access the service by automated means outside our documented API, or in a way that circumvents usage limits
• Interfere with the service’s operation or attempt to gain unauthorized access to it or to other customers’ data
• Use the service to violate any law, or to access Search Console properties you aren’t authorized to access
• Use the service to build a competing product

We may suspend accounts that violate this section. Where the violation isn’t severe, we’ll contact you first.

5. Subscriptions, payment, and refunds

• Paid plans are billed in advance on a recurring basis, monthly or annually, through Stripe.
• Subscriptions renew automatically until cancelled.
• You can cancel at any time. Cancellation takes effect at the end of your current billing period, and you keep access until then.
• We don’t provide prorated refunds for partial periods. If something goes genuinely wrong on our end, email us — we’d rather sort it out than hide behind this clause.
• If a payment fails, we’ll retry and notify you. Accounts unpaid after 14 days may be suspended, and after 60 days may be deleted along with their data.
• We may change pricing with at least 30 days’ notice by email. Changes apply at your next renewal, and you can cancel before then if you don’t accept them.
• Prices exclude applicable taxes, which we’ll add where required.

6. Free tier and beta features

Free tier accounts are provided as-is with lower usage limits and no uptime commitment. We may change or discontinue the free tier with 30 days’ notice.

Features marked beta or early access may be unstable, may change substantially, and may be withdrawn. Don’t build critical workflows on them.

7. Third-party services

Arkivana depends on Google Search Console and, optionally, your eCommerce platform. We’re not responsible for those services’ availability, accuracy, or changes to their APIs. If Google changes or restricts its API in a way that affects Arkivana, we’ll adapt as best we can, but we can’t guarantee continuity of any feature that depends on a third party.

Your use of Google Search Console remains governed by your agreement with Google.

8. Availability

We aim for high availability but don’t offer a formal uptime SLA on standard plans. We may perform maintenance, and will try to schedule anything disruptive outside US business hours with advance notice.

Alerts are best-effort. We’ll work hard to deliver them accurately and on time, but you shouldn’t treat Arkivana as your only monitoring for business-critical conditions. Email delivery in particular depends on systems outside our control.

9. Intellectual property

We own the Arkivana service, software, and brand. These Terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription, and nothing more.

If you send us feedback or suggestions, we can use them freely without obligation to you. This doesn’t give us any right to your data.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Arkivana provides analysis and recommendations based on data from Google Search Console. These are informational. We don’t warrant that any insight, alert, or recommendation is accurate, complete, or will produce any particular result for your business. Decisions you make based on Arkivana are yours.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY ARISING FROM OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS IF YOU’RE ON A FREE PLAN.

Some jurisdictions don’t allow these limitations, so they may not fully apply to you.

12. Indemnification

You’ll indemnify and hold us harmless from claims arising out of your use of the service in violation of these Terms, your violation of law, or your lack of authorization to access data you connected to Arkivana.

13. Termination

You can close your account at any time from your account settings.

We may suspend or terminate your account for material breach of these Terms, non-payment, or where required by law. Except in cases of serious abuse, we’ll give you notice and a chance to fix the problem first.

On termination, your right to use the service ends immediately. Data handling after termination follows the Privacy Policy — 30 days to retrieve or reconsider, then permanent deletion.

Sections 3, 9, 10, 11, 12, and 14 survive termination.

14. Governing law and disputes

These Terms are governed by the laws of the State of Virginia, without regard to conflict of law principles. Any dispute will be brought exclusively in the state or federal courts located in Richmond, Virginia, and both parties consent to that jurisdiction.

Before filing anything, please email [email protected]. Most problems are faster to solve in a conversation.

15. General

• Entire agreement. These Terms and the Privacy Policy are the whole agreement between us regarding the service.
• Changes. We may update these Terms. Material changes get at least 14 days’ email notice to active customers. Continued use after that means acceptance.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision is unenforceable, the rest stays in effect.
• No waiver. Not enforcing a provision once doesn’t waive it later.

16. Contact

Proven Digital, LLC
5806 Grove Ave #357
Richmond, VA 23226
[email protected]